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Frequently Asked Questions--Battery FAQ's

Standard warranty

It is our goal to provide our customer 100% satisfaction. If, for any reason, you are not satisfied with our product, please contact us immediately either by phone or e-mail and have your invoice handy. We will do our best to solve your issue. If you return the product(s) to us within 15 days and we will refund the full product price (no shipping cost will be refunded unless it is proved that the return is a result of our error). Prior to returning a product, call us or email for a RMA number and complete instructions on how to ship the product(s) back to us. Please see RMA procedures as below. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased. All returns are for credit only and must be made within fifteen (15) days of the invoice date. We reserve the right to charge a twenty-five percent (25%) restocking fee.

 

 
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